Dear Valued Glammie,
Thank you for being a Glam Bag subscriber. Every month we promise to ship your Glam Bag around the 10th of the month. This month we had an issue with some of the shipments.
Our shipping partner Fulfillco confirmed that they incorrectly affixed duplicate labels to multiple bags on Friday that they then sent to UPS. Unfortunately, despite our team working through the weekend to recover every single package so that we could re-label all of them, we were unable to get any help from UPS and only recovered a smaller portion of our entire shipment.
Since we have mistakenly sent some people two packages, we are now missing a small percentage of Glam Bags. Unfortunately, yours was one of the Glam Bags that were incorrectly sent and that is now not recoverable. We are very sorry to have to disappoint you. We have already processed your refund and you should see it in your credit card or bank statement within 3-5 business days.
Of course, refunds are not enough, and we realize how disappointing it is and how much everyone was looking forward to this shipment. We want to make it up to you so we will be sending you an extra gift that is worth over $10 as part of your February Glam Bag.
We very much apologize for this inconvenience. Thank you for your understanding and patience as we grow MyGlam together. Please do not hesitate to reach out to us via http://myglam.assistly.com/ if you have any questions.
I’m sorry but WTF?!?! First SOPA now this. This is the second month MyGlam has been in business and they are already screwing up. I was looking forward to this months MyGlam bag and for them to tell me yeah you’re just out of luck but we’re going to send some $10 gift NEXT MONTH is beyond ridiculous. I would have felt a little better if they said your next bag is on us but to try to make up for it by sending me something that I might not even like NEXT MONTH….. SMH If you can’t handle your business you shouldn’t start one.